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Client Portal

Home

About

Policies

Resources

Contact

Client Portal

Company Policies

Cancellation &
No Show

Cancel your therapy session 48 hours before the start of your session.


If a session is cancelled within 24 hours of the start of the session or later, a cancellation fee of the full session fee will be charged to the account.


If you arrive 15 minutes late to your session, you may be asked to reschedule at a later date.


If you arrive 20 minutes late to your session, or if you do not cancel and do not arrive to your session, then the full fee for the session will be charged to your account.

Cancel your therapy session 24 hours before the start of your session.

If a session is cancelled within 24 hours of the start of the session or later, a $50 cancellation fee will be charged to the account.

If you arrive 15 minutes late to your session, you may be asked to reschedule at a later date.

If you arrive 20 minutes late to your session, or if you do not cancel and do not arrive to your session, then the full fee for the session will be charged to your account.

Good Faith Estimate

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

● You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

● Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

● If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

● Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 800-985-3059.

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

● You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests,prescription drugs, equipment, and hospital fees.

● Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

● If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

● Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 800-985-3059.

Billing & Payment

Payment is due at the time of the session. If payment is not received by midnight on the day of the session, then further sessions will be paused until payment is made. Payment arrangements can be made. If payment is not made for three sessions in a row, the professional relationship may be discontinued.

Pricing & Fees

$60 - 50-minute therapy session

$60 - late cancellation fee

$25 - records request fee

$50 - document request fee

Court Action/
Legal Fees

The client is responsible for the testimony fee, but it does not mean that my testimony will be solely in the client's favor. I can only testify to the facts of the case and to my professional opinion. Case prep, phone calls, depositions, testimony and other court appearances are charged to the client at $200/hour. All attorney fees and costs incurred by the therapist as a result of the legal action are also charged to the client.

Telephone & Availability

If you need to contact me between sessions, please leave a message on my voicemail.

(214) 225 - 0202

If I am not immediately available, I will return your call as soon as I can.

If an emergency situation arises, please call 911.

Teletherapy

Teletherapy is the delivery of mental health services through the use of technology and electronic communication tools. We maintain the same standards of care, confidentiality, and professionalism as in-person sessions.

In the consult, factors such as the client's location, technological capabilities, and clinical needs will be considered to decide on suitability for teletherapy.

For the session, you will need working internet and either a computer with a webcam and microphone or a phone/tablet.

The therapist will send a link to a secure, HIPAA-compliant teletherapy platform for all sessions. Therapists and clients are prohibited from using personal or unsecured communication tools for sessions.

Location

Residents in any part of Texas can be seen for therapy and current clients can be in any part of Texas to conduct their virtual therapy sessions, but therapy sessions can not be conducted outside the Texas state lines. If you are planning to be outside of the state of Texas for your session, please let me know so we can cancel your session at least 24 hours beforehand to avoid the late cancellation or No Show fees.

Technology Issues

If internet is preventing our session from flowing, we may reschedule or resort to a phone call session and the choice will be the client's decision.

Phone Call Sessions

Video sessions are highly preferable to phone sessions. However, in the event that you are sick and/or do not have access to telehealth services, phone sessions are available.

Recording Sessions

With client consent, teletherapy sessions may be recorded for therapeutic purposes only. These recordings will be securely stored and deleted after review. The therapist's supervisor may review parts of the recording in order to guide the therapist into best practices for the client's situation.

Termination

I may terminate treatment after appropriate discussion with you if I determine that the therapy is not being effectively used or if you are in default on payment. I will not terminate the therapeutic relationship without first discussing and exploring the reasons and purpose of terminating.

If therapy is terminated for any reason or you request another therapist, I will provide you with a list of qualified therapists to treat you. You may also choose someone on your own or from another referral source.

Should you fail to schedule an appointment for three consecutive sessions, unless other arrangements have been made in advance, for legal and ethical reasons, I must consider the professional relationship terminated.

Complaints

Complaints can be made to the therapist's supervisor:


Bryan Tzeng

817-778-9232

bryan@zenlifecounseling.com


Or the licensing board:

Complaints can be made to the therapist's supervisor:


Bryan Tzeng

817-778-9232

bryan@zenlifecounseling.com


Or the licensing board:

Complaints can be made to the therapist's supervisor:


Bryan Tzeng

817-778-9232

bryan@zenlifecounseling.com


Or the licensing board:

Licensing Board

Complaints Page

Licensing Board

Complaints Page

Feedback

Clients are encouraged to provide feedback regarding their teletherapy experience to improve service quality.

An anonymous form can be filled out here:


Feedback Form

Supervisor

I am currently a Licensed Professional Counselor Associate under supervision by Bryan Tzeng, Licensed Professional Counselor Supervisor. Concepts that you bring into the session may be discussed in supervisor meetings or group consultation sessions, but your confidentiality will always remain intact. If you have questions, do not hesitate to ask.

Confidentiality

As a mental health professional, I am committed to maintaining the privacy and confidentiality of your personal and clinical information. The trust you place in me is of the utmost importance, and I take every reasonable measure to safeguard your privacy. However, it's essential to clarify the limits of confidentiality to ensure transparency in our therapeutic relationship.


Limits of Confidentiality:

  1. Legal and Ethical Obligations: While I am dedicated to preserving your confidentiality, there are circumstances in which I am legally or ethically obligated to breach confidentiality. These circumstances include but are not limited to:

    a. Harm to Self or Others: If I believe there is a risk of harm to you or others, I may need to take appropriate steps to ensure safety. This may involve disclosing information to relevant authorities or individuals who can help mitigate the risk.

    b. Child and Elder Abuse: If I have reason to suspect child or elder abuse, I am mandated to report this to the appropriate authorities.

    c. Court Orders: In some situations, a court may issue a subpoena requesting access to your therapy records or my testimony. While I will make every effort to protect your confidentiality, I may be legally required to comply with such orders.

  2. Supervision and Consultation: To ensure the quality of my services, I may discuss my cases in clinical supervision or consultation with other mental health professionals. These discussions are done in a way that protects your identity and confidentiality.

As a mental health professional, I am committed to maintaining the privacy and confidentiality of your personal and clinical information. The trust you place in me is of the utmost importance, and I take every reasonable measure to safeguard your privacy. However, it's essential to clarify the limits of confidentiality to ensure transparency in our therapeutic relationship.

Limits of Confidentiality:

  1. Legal and Ethical Obligations: While I am dedicated to preserving your confidentiality, there are circumstances in which I am legally or ethically obligated to breach confidentiality. These circumstances include but are not limited to:

    a. Harm to Self or Others: If I believe there is a risk of harm to you or others, I may need to take appropriate steps to ensure safety. This may involve disclosing information to relevant authorities or individuals who can help mitigate the risk.

    b. Child and Elder Abuse: If I have reason to suspect child or elder abuse, I am mandated to report this to the appropriate authorities.

    c. Court Orders: In some situations, a court may issue a subpoena requesting access to your therapy records or my testimony. While I will make every effort to protect your confidentiality, I may be legally required to comply with such orders.

  2. Supervision and Consultation: To ensure the quality of my services, I may discuss my cases in clinical supervision or consultation with other mental health professionals. These discussions are done in a way that protects your identity and confidentiality.

Social Media

Due to the importance of your confidentiality and the importance of minimizing dual relationships, I do not accept friend or contact requests from current or former clients on any social networking site. I believe that adding clients as friends or contacts on these sites can compromise your confidentiality and our respective privacy. It may also blur the boundaries of our therapeutic relationship. If you have questions about this, please bring them up when we meet and we can talk more about it.

Your Rights to
Records

You have the following rights regarding your confidentiality:

  1. Access to Records: You have the right to access your therapy records upon written request, except in circumstances where access may be harmful to you or others.

  2. Consent for Release: If you wish to have your therapy information shared with another individual or entity, you must provide written consent. This includes sharing information with family members, medical professionals, or other treatment providers.

  3. Amendment of Records: If you believe there are inaccuracies in your therapy records, you have the right to request corrections or amendments in writing.

You have the following rights regarding your confidentiality:

  1. Access to Records: You have the right to access your therapy records upon written request, except in circumstances where access may be harmful to you or others.

  2. Consent for Release: If you wish to have your therapy information shared with another individual or entity, you must provide written consent. This includes sharing information with family members, medical professionals, or other treatment providers.

  3. Amendment of Records: If you believe there are inaccuracies in your therapy records, you have the right to request corrections or amendments in writing.